You will feel the maximum heat by making contact with the mat. Remember, it is not a space heater. Space heaters inefficiently use large amounts of energy through dangerous red hot heating elements to heat air. We’re not trying to heat the air, we’re trying to heat YOU!

Yes! You can use your favorite mat or yogi towel on top of the ToastiMat. It may take some time for the heat to come through this added layer depending on your towel's material and thickness. The ToastiMat's controller and heating element with positive thermal coefficient will maintain a safe temperature and prevent overheating.

Yes! We wouldn’t use it ourselves if we felt unsafe! First, the heating element has a positive thermal coefficient. This means that its maximum temperature is limited by the material itself and prevents overheating This is the safest backup system even if the controller fails.

However, stop using the ToastiMat in the unlikely event that it becomes frayed or punctured just like you would stop using anything involving electricity,

Wipe with clean, soft cloth after every use. Occasionally deep clean by wiping with a soft cloth and a mild detergent, diluted vinegar (white or apple cider), or disinfecting wipes.

DO NOT use cleaners containing oils or essential oils. The grip of the polyurethane surface comes from micropores. Oils, essential oils, skin oils, makeup, skin moisturizers, suntan oils and lotion, and other oily substances will clog the micropores and cause the mat to lose grip.

The grip of any polyurethane mat comes from micropores. You can maintain maximum grip by keeping anything that clogs these pores off the mat. 

We recommend at least washing your hands and feet before use to prevent body oils from clogging pores. You may also want to shower and remove makeup before use.

DO NOT use cleaners containing oils or essential oils. Oils, essential oils, skin oils, makeup, skin moisturizers, and other oily substances will clog the micropores and cause the mat to lose grip.

To clean see the FAQ on "How do I clean it?

We recommend rolling the ToastiMat so that the polyurethane side (with the logo) is to the outside. This will help prevent creases in the polyurethane.

The ToastiMat starts with a pre-heat phase at full power so you can start using it quickly. It may be hotter than the set temperature for the level but will return to the set temperature after a few minutes.

Yes, see below for more information.

CANADA:  Basic Shipping is via USPS and Canada Post. You are responsible for brokerage, duty, and taxes. If your shipment is returned to us because you refused to pay fees, the cost of return shipping will be deducted from your refund.

ALL OTHER COUNTRIES:
Please contact us for a shipping quote. You will be responsible for brokerage, duty, and taxes. In some cases, the least expensive way to ship is to order from our eBay store and use their Global Shipping Program.

NOTE! The ToastiMat only works with US/Canada electricity of 110 Volts & 60 Hz. You will need a true VOLTAGE CONVERTER to convert to this electricity. A simple plug adapter will not work.